Position Summary

Hotel Manager has overall responsibility for overseeing the hotel department, managing staff, ensuring a high level of guest satisfaction, and maintaining the profitability of the operations.

Essential Duties and Responsibilities

Operational

• Ensure professional and courteous service while overseeing daily operations in all departments.
• Continuously strive to achieve and exceed guest satisfaction targets.
• Implement and maintain company standards and operational procedures.
• Conduct quality controls and spot checks throughout the hotel operations.
• Represent the company’s values and vision at all times.
• Communicate effectively with the team, shore-side staff, and head office.
• Oversee onboard HR matters, including recruitment, staff development, and performance evaluations.
• Monitor and support departmental training programs.
• Evaluate heads of departments and provide feedback, including performance-enhancing action plans as needed.
• Ensure heads of departments regularly evaluate and mentor their teams.
• Support and encourage talented crew members by identifying career development opportunities in line with HR standards.
• Monitor disciplinary actions to ensure they are administered according to company policies.
• Deliver Welcome and Farewell speeches to guests.
• Oversee crew vacation planning and duty schedules, ensuring compliance with labor legislation.
• Be familiar with docking locations and shore excursions.
• Handle guest complaints and ensure proper follow-up.
• Proofread guest materials and printed leaflets.
• Ensure proper storage and handling of all equipment, devices, and machinery, reporting defects when necessary.
• Organize meetings with the Captain, Cruise Director, and heads of departments.
• Ensure timely reporting to local authorities and liaise professionally during inspections and audits.
• Collaborate with the Cruise Director to update daily programs.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Monitor costs, KPIs, and guest ratings, implementing improvements when needed.
• Manage monthly inventories, purchase orders, and delivery controls.
• Prepare and submit cruise closing documentation.

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members.
• Always follow proper procedures and instructions to prevent damage of any kind of ship or company property.
• Know and comply with the European sanitation program and regulations pertaining to his/her working area.
• Participate in safety drills as required.
• Participate in safety training as required.

Other Duties and Responsibilities

• Prepare winter repairs and maintenance lists.
• Perform additional duties as assigned, including luggage handling, loading, and garbage off-loading.
• As assigned and instructed by Hotel Operations Manager.

Qualifications

Knowledge, experience, skill, and/or ability

Required

Required

• Fluent in written and spoken English.
• Must be able to communicate effectively with the senior management.
• Ability to lead and make decisions.
• Good administrative skills.
• Experienced in coaching subordinates.
• Must be cost and quality conscious.
• Work with international team members.
• Perform assigned duties under pressure (time constraints).

Preferred

• Fluency in additional language, preferably German.

Required computer skills:

• Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point.
• Knowledge of onboard operating programs.

Education / experience / certifications:

• Minimum 2 years of experience as a Hotel Manager, preferably on a cruise ship operations.
• Hotel, catering management, or hospitality qualification is an advantage.
• Experience in budgeting, ordering, and inventory management
• Proven leadership and problem-solving abilities
• Comfortable working in multicultural environments
• Strong people management skills
• Detail-oriented with high standards

Other Skills:

• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.