Position Summary

Waiter/ess is responsible for providing exceptional food and beverage service to guests in dining rooms, bars, lounges and sundeck.

Essential Duties and Responsibilities

Operational

• Deliver professional, courteous, and attentive service at designated workstations in accordance with company standards.
• Daily greeting guests, taking orders, serving meals and drinks, recommending menu items.
• Maintain thorough knowledge of food and beverage offerings to provide accurate guidance and recommendations to guests.
• Serve food and beverages following established company procedures, ensuring quality and consistency.
• Report guest complaints promptly to supervisors and assist in resolving issues efficiently.
• Assist with inventories and collaborate with other ship departments to ensure a smooth dining experience for passengers.
• Notify supervisors of any equipment or machinery damage and maintain accurate records.
• Uphold cleanliness and hygiene standards in both front-of-house and back-of-house areas, in compliance with HACCP regulations.
• Ensure proper and safe handling of all equipment and machinery.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Focus on upselling and beverage presentation.
• Take responsability with beverage wastage.

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members.
• Always follow proper procedures and instructions to prevent damage of any kind of ship or company property.
• Know and comply with the European sanitation program and regulations pertaining to his/her working area.
• Participate in safety drills as required.
• Participate in safety training as required.
• Identify and report any potential safety hazards immediately.

Other Duties and Responsibilities

• Assist with monthly inventories and other administrative tasks as instructed by supervisors.
• Collaborate with other departments to ensure smooth and efficient operations across the ship.
• Perform additional duties as assigned, including luggage handling, loading, and garbage off-loading.
• As assigned and instructed by supervisor.

Qualifications

Knowledge, experience, skill, and/or ability

Required

Required

• Experience in the same role.
• Good command of spoken and written English.
• Organized, disciplined, and dependable.
• Able to perform well under pressure and maintain composure in busy environments.
• Comfortable working in multicultural teams.
• Outgoing and personable, with strong guest service orientation.

Preferred

• Knowledge of additional language, preferably German.