Position Summary

1^st Receptionist supervises the reception area, manages guest services, and performs administrative duties like check-ins/check-outs, managing accounts, handling mail, and resolving guest issues. Supports Hotel Manager with administration.

Essential Duties and Responsibilities

Operational

• Manage daily front office operations efficiently, ensuring smooth guest service and team performance.
• Conduct staff trainings, coordinate schedules, and supervise front desk personnel.
• Assist the Hotel Manager when required.
• Prepare and submit port reports for arrivals and departures.
• Oversee the onboard boutique, ensuring proper management and standards.
• Monitor and control daily account closings handled by the night auditor.
• Support cruise preparations and cruise closings, including invoice checks, credit card settlements.
• Prepare staff duty schedules in compliance with legal requirements.
• Ensure the front office team is familiar with all docking locations and shore excursions.
• Conduct monthly inventories and manage stock control.
• Handle guest complaints professionally.
• Distribute relevant information within the team and to other departments.
• Manage onboarding and documentation for new crew members.
• Evaluate front desk staff performance with the assistance of the Hotel Manager.
• Prevent unauthorized access to the vessel.
• Maintain and update AGE control panels and the safety book.
• Update safety roles and in-port manning lists.

Training & Development

Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Promote Shop items to the guests.
• Handle guests accounts with outmost care.

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members.
• Always follow proper procedures and instructions to prevent damage of any kind of ship or company property.
• Know and comply with the European sanitation program and regulations pertaining to his/her working area.
• Participate in safety drills as required.
• Participate in safety training as required.
• Identify and report any potential safety hazards immediately.

Other Duties and Responsibilities

• Assist with monthly inventories and other administrative tasks as instructed by supervisors.
• Collaborate with other departments to ensure smooth and efficient operations across the ship.
• Perform additional duties as assigned, including luggage handling, loading, and garbage off-loading.
• As assigned and instructed by supervisor.

Qualifications

Knowledge, experience, skill, and/or ability

Required

Required

• Previous experience as a Receptionist.
• Excellent command of spoken and written English.
• Strong computer skills, including MS Office.
• Experience in bookkeeping, accounting, ordering, and inventory control.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.

Preferred

• Knowledge of additional language, preferably German.