Position Summary

The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are treated in a polite and friendly manner and that their questions and concerns are handled correctly.

Essential Duties and Responsibilities

Operational

• Deliver professional, courteous, and consistent service aligned with company standards and procedures.
• Perform guest check-ins and check-outs efficiently.
• Handle guest complaints and special requests professionally, escalating to supervisors when necessary.
• Communicate relevant information effectively within the team and across departments.
• Maintain full display of all items in the onboard shop according to company standards.
• Verify all people onboard (guests and crew) during departures and prevent unauthorized access.
• Assist the 1st Receptionist with preparations for upcoming cruises and closing procedures for current cruises.
• Process guest accounts, perform daily closings, and enter guest and crew information during embarkation.
• Count and reconcile cash at each shift change.
• Ensure proper handling and maintenance of all equipment, devices, and machinery.
• Maintain and update the safety book according to instructions.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Financial

• Promote Shop items to the guests.
• Handle guests accounts with outmost care.

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members.
• Always follow proper procedures and instructions to prevent damage of any kind of ship or company property.
• Know and comply with the European sanitation program and regulations pertaining to his/her working area.
• Participate in safety drills as required.
• Participate in safety training as required.
• Identify and report any potential safety hazards immediately.

Other Duties and Responsibilities

• Assist with monthly inventories and other administrative tasks as instructed by supervisors.
• Collaborate with other departments to ensure smooth and efficient operations across the ship.
• Perform additional duties as assigned, including luggage handling, loading, and garbage off-loading.
• As assigned and instructed by supervisor.

Qualifications

Knowledge, experience, skill, and/or ability

Required

Required

• Previous experience as a Receptionist.
• Excellent command of spoken and written English.
• Strong computer skills, including MS Office.
• Able to remain calm and effective under pressure.
• Comfortable working in multicultural environments.
• Highly organized, disciplined, and dependable.
• Strong problem-solving and complaint management skills.

Preferred

• Knowledge of additional language, preferably German.